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Choose DeskDirector: The Best Alternative ITSM Tool to Freshdesk

  • More powerful features
  • Low code automation
  • Robust training resources
  • Fully integrated with your tech stack
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DeskDirector vs. Freshdesk

DeskDirector
Freshdesk final
Flat monthly pricing, so no matter how much your team grows, there won't be any surprises
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Per agent pricing, so as your team grows, you pay more money
Low-code automation so teams can build and automate processes without needing years of coding experience
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A low code platform that’s in beta and doesn’t have seamless UX or dynamic features
Flexible functionality, powerful integrations, and clear reporting and analytics ensure DeskDirector fits right into your ecosystem
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A comprehensive Knowledge Base and a robust array of resources, from FAQs to service recipes, to make for user-friendly training
A comprehensive Knowledge Base and a robust array of resources, from FAQs to service recipes, to make for user-friendly training
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Some users suggest that Freshdesk could have more comprehensive training and resources to enhance ease-of-use

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DeskDirector is our hardest working team member, providing value every day to our customers and internal staff.
Aaron C
Product Support Manager, Lancom Technology
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Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business
Nick M
Co-Founder, Evolve IT
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DeskDirector is great for us because we can provide each of our customers with a personalized portal. The forms that can be created provide so much flexibility and makes getting the right information from our customers so much easier.
Matthew H
Head of Customer Experience, E-Learning

With simpler pricing, DeskDirector offers a variety of modernized, process-oriented ITSM tools and features that are perfect for the entire team, from IT to HR.

DeskDirector
(Middle Tier: $670/mo)
Freshdesk
(Middle Tier - $49/agent)
Flat monthly pricing
Low code automation with Microsoft Power Automate
Smart Tickets
Inline forms
Approval Workflows
Custom Objects
Customizable Reporting Dashboards
Unlimited Departments
Unlimited User Groups
Community Forums
Live Chat
Self-Service Center
Customer Portal

Unbeatable Features for Your Business

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  • No time to code? No problem – this is a low-code solution.
  • Integrate with Power Automate for unrivaled workflow performance
  • Speed up ticket resolution with smart tickets that you can use to create rules and trigger actions.
  • Ensure nothing falls through the cracks with unmatched approval workflows.
  • See the information that matters to your business with customizable reporting.
  • Benefit from your peers with a community forum full of pre-built service recipes.
  • Enjoy these features and more for a flat monthly price, so there are no surprises.

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DeskDirector is our hardest working team member, providing value every day to our customers and internal staff.
Aaron Corney
Service Desk Manager, Lancom Technology
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DeskDirector provides a superior customer portal experience.
Jeannine Edwards
Former Director of Community, ConnectWise
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Experience the DeskDirector Difference 

Check Every Box with DeskDirector’s Automated Solution

With DeskDirector, the better alternative to Freshdesk, you can achieve better business, happier customers, and a major boost in productivity, no matter your company’s size or industry.