Flat monthly pricing, so no matter how much your team grows, there won't be any surprises
Per agent pricing, so as your team grows, you pay more and more
Easily implement high-performance business workflows and ticketing processes through the premium Microsoft Power Automate connector
A complex user interface that’s not intuitive for the casual user, making it difficult to tap into all the features
Accessible customer support, easy to employ, and more agile and flexible in its functionality and integrations
Some users suggest that ServiceNow could have better customer support to make up for the clunky UX
Once setup has been completed the interface is bulletproof, easy to navigate, and intuitive for end users.
Fantastic product! This software offers easy access for ticket logging with clear instructions on what information is needed.
DeskDirector is great for us because we can provide each of our customers with a personalized portal. The forms that can be created provide so much flexibility and makes getting the right information from our customers so much easier.
DeskDirector is our hardest working team member, providing value every day to our customers and internal staff.
DeskDirector provides a superior customer portal experience.
