In this One Minute Wednesday we talk about a great tool we recently started using at DeskDirector called PagerDuty.
PagerDuty allows us to easily alert our team when large issues occur with the system by way of text and phone call.
Using this you could offer 24/7 monitoring to your clients that wakes an on-call team member if problems occur. That way you can offer what the big guys do, while still retaining that awesome smaller company customer service you offer.
If you enjoy this share, and head over to www.pagerduty.com to learn more.
Video transcript:
Hi, welcome to another one-minute Wednesday. In this episode, rather than focusing on DeskDirector, we thought we’d talk about a tool that’s been really useful for us. We were looking for a really simple way to alert our team in the middle of the night when things went wrong with our service, and that’s where Pager Duty came in.
So you can trigger Pager Duty from an email, from your RMM, or similar—or from an API call from another integration. Based on a schedule and an escalation procedure, it can then call, text, SMS, or email your team.
Pager Duty is very simple for us to figure out, and we’ve even now got an encore roster so different team members are woken based on a different schedule throughout the year. I hope that’s been of use. Head over to pagerduty.com to no more. Otherwise, enjoy the rest of the week.