Enterprise organizations will be the primary beneficiaries of the “AI goldrush” - but which companies will get to the treasure first?
With immense reserves of data to power novel AI solutions, the coming years will see organizations transform every aspect of their daily operations. The question is simply how they will handle the IT service management (ITSM) challenges this presents.
The following blog explores how Microsoft and DeskDirector can help your organization navigate this problem – and realize the potential of game changing technologies in the next few years.
Microsoft is the #1 Choice for Global Businesses
Global enterprise business is powered by Microsoft. Microsoft Teams averages 320 million daily active users, including 91% of Fortune 500 companies, and other parts of the ecosystem have similar market dominance:
- The Power platform boasts 48 million monthly users and makes 1,400 connectors available for businesses to connect their data1
- Microsoft BI delivers insights for 6 million developers globally2
- Azure AI is relied on by 85% of Fortune 500 companies
It would be easy to conclude this popularity is the result of historical dominance: Microsoft has been an IT leader for several decades and is considered by many the “default” IT option. But in reality, the role Microsoft plays in global business is actually growing – because it is perfectly placed to support the next generation of enterprise IT.
3 Ways Enterprise IT is Changing
For enterprise IT organizations, the coming years will be defined by three factors:
1. Increased Data Volume
The total volume of enterprise data grew 42.2% between 2020-2022, reaching over 2 petabytes. This should be a boon: companies that maintain clean data and access the right analytics capabilities will unlock unprecedented insights to drive decisions across almost every area of their business.
However, this data is often stored in silos that make it hard to access and often create a distorted view for leaders. Data centralization and improving interoperability of systems will be paramount for companies that want to become truly “data driven.”
2. Integrated Ecosystems
While exact estimates vary, there is no doubt that the number of apps used within enterprise businesses has exploded in the last decade. Some studies suggest that the average is 664 across the entire organization – while others claim upwards of 1,000. Each department uses somewhere between 40-60 apps, and 60% of enterprise employees admit to supplementing their official tech stack with unauthorized apps.
Such “app sprawl” points to a series of important trends: app consolidation and greater IT ecosystem integration. The coming years will see enterprise IT leaders pushing to focus on a smaller collection of well-connected apps that reduce the burden of “task switching” for employees, simplify IT service management, and ultimately make ballooning tech costs easier to manage.
3. AI-Readiness
Given the volume of data and apps within enterprise organizations, AI could be transformative for how they operate. Microsoft reports that organizations that have adopted AI-driven solutions have already seen a 350% ROI – and that is just the tip of the iceberg.
Research shows that ITSM leaders adopt AI for multiple reasons:
- Reducing costs and streamlining processes (81%)
- Enabling innovation and improving scalability (67%)
- Tackling labor and skill shortages (32%)
- Gaining a competitive advantage (31%)
But all of these benefits are contingent upon the enterprise’s “AI-readiness” - how well equipped their IT system is to implement AI-driven solutions.
Microsoft is the perfect solution for all of these needs: it offers a single, centralized source of data, enables companies to integrate their apps within a trusted environment, and offers industry-leading AI products based in part on its partnership with OpenAI. The only problem is managing IT ticketing within this ecosystem – especially when you have thousands of employees across the organization.
How DeskDirector Empowers Your Team Within Microsoft
The key to unlocking Microsoft’s power for future-focused enterprise organization is simple: integrating ticketing directly within the environment. DeskDirector’s Microsoft native apps allow you to do this:
- Automate the full ticketing lifecycle
- Deliver best-in-class self-service ITSM knowledge portals
- Dreate standardized processes that transform your organization’s productivity
All without leaving your Microsoft apps, because DeskDirector can live as a first-class citizen within Microsoft teams and the larger Power Platform envrionment. This has been proven to produce 4x faster ticket resolutions, increased end-user adoption by 20%, and increase IT ROI by more than 10%.
Want to explore how Microsoft and DeskDirector could power your enterprise IT system?
- Power Platform Community Conference 2024
- Power Platform Community Conference 2024
