Effortless Customer Experience with DeskDirector

DeskDirector is the #1 customer experience portal for MSPs. Give your customers a delightful service experience by giving them a personalized support portal that unclutters their inboxes.

We seamlessly integrate with your PSA – ConnectWise, and Autotask so that your clients receive updated information.

DeskDirector customer experience portal for MSPs

So, what are you looking for?

I want a customer support portal
and I’m tired of long emails and calls

Provide Support

I want to provide a customer service experience and I want to differentiate my offering

Delight Customers

What is DeskDirector?

We are an all-in-one customer service solution for your helpdesk team.

Customer-Portal

Customer Portal

Integrated-with-your-PSA

Integrated with your PSA

Personalized-Service-Experience

Personalized Service Experience

Helpdesk-tool

Helpdesk tool

Cost-saving

Cost Saving

Customer Portal

The portal is the ultimate one stop platform for your customers to interact with you. Fewer phone calls and emails, more happy customers.

Manage Tickets
Approval System
Learning Center
Reporting
Integration

Your customers can create, view and edit tickets

Create and manage tickets

View approval requests
Give/Deny approval requests

View approval requests

Upload tutorial videos and useful links for onboarding
Make end-users more efficient through the Bigger Brains integration

Join the learning center

Providing reports on the portal
Sharing interactive Power BI dashboards which is easy to understand

Review reports to improve your portal usage

Integration

Personalized Service Experience

Get detailed information through Custom Forms

Fast-track tickets as per set priorities

Upload educational content and send it to customers

Create a user-friendly and branded portal

Inform you when your VIP customers interact on the platform

Get customized reports on portal usage

Familiarize the portal with your customers through custom domain, branding and avatars

Send invoices and quotes

Set up an effective approval system

Cost Saving

Custom forms give you all the information in one go, reducing call-backs

Learning center educates your clients so that they can solve small issues by themselves

A ticket is directly created instead of phone calls and emails

Replaces 4-5 helpdesk techs with the ticket management

Help-Desk Tool

Get through your tickets 2 times Faster.

DD talk and Broadcast

Chat and send notifications to your customers.

Ticket Management

Manage tickets in one-platform and automate responses

Service Radar

Our great new way to find and action open tickets.

Time Capture

Automatically add time to your tickets.

See DeskDirector in action