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Microsoft SharePoint Ticketing System Integration

Streamlined Service Management Workflows

Empower your end-users to access your ticketing system directly from an IT services page to create and review tickets, access forms or start a chat session. 

DeskDirector’s Microsoft SharePoint integration allows you to embed deep links to your DeskDirector portal within an IT services page template provided by SharePoint - allowing businesses of all sizes to improve employee engagement, increase transparency and elevate your service delivery.

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Trusted by 2,000+ Teams:

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Centralize Your IT Ticketing System with DeskDirector 

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Streamline Ticketing Workflows

Start tickets, leverage custom forms and review ticket progress directly from your SharePoint pages.

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Accelerate Ticket Resolutions

Enable techs to access documents they need and monitor their workflows without leaving SharePoint.

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Improve Employee Experience

Keep tech and end-users up to date on ticketing progress and company updates with broadcasts and instant alerts within SharePoint.

Transform Your Service Management Experience   

Centralize Communication Within Microsoft SharePoint 

  • Accelerate support: Allow end-users to access DeskDirector ticketing within SharePoint to connect with support and easily submit a service request or start a chat with a technician. 
  • Improve tech collaboration: DeskDirector’s integration makes it easier for techs to share information, search for relevant document and coordinate their activities within SharePoint. 
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Maximize Employee Engagement  

  • User-friendly interface: DeskDirector makes advanced ticketing within SharePoint intuitive and easy to use, increasing employee ticketing adoption. 
  • Reliable processes: DeskDirector enables you to embed SOPs within tickets and access them while using SharePoint to create a standardized ticketing experience for end-users. 

Comprehensive Integrations for Your Microsoft Environment 

  • Custom workflows: Further integration with Microsoft Power Automate empowers techs to create custom workflows and manage approval flows, lists, and item and file permissions. 
  • Improve communication: Use the native DeskDirector + Microsoft Teams app to create a cohesive experience across your Microsoft environment. 
deskdirector-workflows
4X
Faster Ticket Resolution
100%
Hassle-Free
20%
Higher CSAT
10%
Increase in IT ROI

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"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."

— Aaron Corney, Lancom Technology

"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."

— Nick Moran, Evolve IT

Make IT Ticketing Seamless with DeskDirector 

Bring ticketing automation, seamless communication and faster ticketing resolution directly into your Microsoft SharePoint environment.  

Book Your Demo