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Microsoft Teams App for Ticketing Systems 

Embed Ticketing in Your Microsoft Environment with DeskDirector 

DeskDirector’s official native Microsoft Teams app empowers both techs and end-users to leverage your ticketing system without leaving Teams.  

From starting and managing ticket requests to collaborating on resolutions, DeskDirector enhances the capabilities of your IT ticketing system and creates a synced seamless, efficient workflow that leads to 4x faster ticket resolutions and 20% higher user adoption.

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Trusted by 2,000+ Teams:

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Simplify and Improve Ticketing

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Centralize Your Operations

Limit context switching by embedding your entire ticketing system in Teams.

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Accelerate Ticket Resolutions

Save your team time and tackle more tickets each day with automation.

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Prioritize Tickets

Remove the need for techs to manually route, categorize or update users on tickets.

Experience the DeskDirector+ Microsoft Teams Ticketing Integration. Watch our Live Tour Below!

Improve IT Operations with Streamlined Workflows  

Create, Assign and Categorize Tickets with Ease 

  • Automatic ticket creation: Convert Teams messages into tickets and automatically embed the conversation context in the tickets. 
  • In-app notifications: Enable both techs and end-users to receive notifications within Teams when a new ticket is created or the status changes. 
  • Ticketing triage: In conjunction with Microsoft Power Automate and Sharepoint, automatically route and escalate requests to the proper agent using tags and labels related to urgency and complexity. 
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Centralize Ticketing Communications within Teams 

  • Built-in messaging: Communicate with other techs or end-users about tickets though messages and channels within the Teams app. 
  • Discussion threads: Collaborate on tickets without leaving the platform and maintain a log of the discussion for future reference. 
  • Group tags: Sync User Groups in DeskDirector to Teams Groups or Channels to automatically ensure the right personnel receive messages regarding the appropriate tickets. 

Boost Productivity with Automated Ticketing Workflows  

  • Automatic responses: Create automated responses that appear within Teams to reassure end-users their request has been received, provide useful information or update them on the status of their ticket. 
  • Queue tickets: Configure your Teams ticketing system to automatically queue tickets based on criteria such as urgency, how long they’ve been open or the nature of the request. 
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4X
Faster Ticket Resolution
100%
Hassle-Free
20%
Higher CSAT
10%
Increase in IT ROI

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Watch the Teams Intregrations in Action

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"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."

— Aaron Corney, Lancom Technology

"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."

— Nick Moran, Evolve IT

Simplify and Accelerate Ticketing with the DeskDirector + Microsoft Teams App

Leverage the full power of DeskDirector’s ticketing system within your Microsoft Teams environment to increase productivity, improve communication and make life easier for every user. 

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