Microsoft Teams App for Ticketing Systems
Embed Ticketing in Your Microsoft Environment with DeskDirector
DeskDirector’s official native Microsoft Teams app empowers both techs and end-users to leverage your ticketing system without leaving Teams.
From starting and managing ticket requests to collaborating on resolutions, DeskDirector enhances the capabilities of your IT ticketing system and creates a synced seamless, efficient workflow that leads to 4x faster ticket resolutions and 20% higher user adoption.
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Trusted by 2,000+ Teams:
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Simplify and Improve Ticketing
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Centralize Your Operations
Limit context switching by embedding your entire ticketing system in Teams.
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Accelerate Ticket Resolutions
Save your team time and tackle more tickets each day with automation.
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Prioritize Tickets
Remove the need for techs to manually route, categorize or update users on tickets.
Experience the DeskDirector+ Microsoft Teams Ticketing Integration. Watch our Live Tour Below!
Improve IT Operations with Streamlined Workflows
Create, Assign and Categorize Tickets with Ease
- Automatic ticket creation: Convert Teams messages into tickets and automatically embed the conversation context in the tickets.
- In-app notifications: Enable both techs and end-users to receive notifications within Teams when a new ticket is created or the status changes.
- Ticketing triage: In conjunction with Microsoft Power Automate and Sharepoint, automatically route and escalate requests to the proper agent using tags and labels related to urgency and complexity.
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Centralize Ticketing Communications within Teams
- Built-in messaging: Communicate with other techs or end-users about tickets though messages and channels within the Teams app.
- Discussion threads: Collaborate on tickets without leaving the platform and maintain a log of the discussion for future reference.
- Group tags: Sync User Groups in DeskDirector to Teams Groups or Channels to automatically ensure the right personnel receive messages regarding the appropriate tickets.
Boost Productivity with Automated Ticketing Workflows
- Automatic responses: Create automated responses that appear within Teams to reassure end-users their request has been received, provide useful information or update them on the status of their ticket.
- Queue tickets: Configure your Teams ticketing system to automatically queue tickets based on criteria such as urgency, how long they’ve been open or the nature of the request.
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Book a Personalized Demo
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"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."
— Aaron Corney, Lancom Technology
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"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."
— Nick Moran, Evolve IT
Simplify and Accelerate Ticketing with the DeskDirector + Microsoft Teams App
Leverage the full power of DeskDirector’s ticketing system within your Microsoft Teams environment to increase productivity, improve communication and make life easier for every user.