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#1 IT Ticketing System for High-Performing Organizations

Streamline, centralize and optimize your ticketing processes for 4x faster resolutions.

DeskDirector empowers your techs to automate the entire ticketing lifecycle, reduce backlogs and deliver a consistent experience for every employee.

  • 20% higher end-user satisfaction
  • 3x faster employee onboarding
  • 2X higher team productivity
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Trusted by 2,000+ Teams:

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Deliver Best-In-Class Internal IT Ticketing with Automated Workflows   

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Increase Productivity

Accelerate approvals, free your techs from manual tasks and resolve tickets 4x faster.

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Improve Adoption

Increase service consistency, enhance internal communication and boost ticketing adoption by 20%.

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Scale IT Operations

Integrate ticketing into your Microsoft environment and streamline workflows to seamlessly scale your system.

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Remove Manual Processes to Save Techs Hours Every Week  

Simplify and standardize ticketing with intelligent automation 

  • Automated workflows: Create custom workflows and use pre-built templates that trigger based on specific events and user behaviors within Power Automate. 
  • Ticket groups: Categorize your IT tickets based on team, region or project to streamline workflows and accelerate approvals. 
  • Ticket fan-outs: Link tickets together based on a range of factors to create hierarchical structures and make organizing tickets simple. 
  • Custom forms: Collect all the information your techs need immediately and help end-users explain their issue with dynamic forms customized for specific request types to avoid endless back-and-forth. 
  • SOPs: Automatically embed task lists as part of your SOPs in tickets and use custom task list templates to deliver consistent service and make life easier for techs. 
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Guarantee Seamless Internal Communication

Keep employees up to date on their requests without disturbing their workflows

  • Automated notifications: Configure your IT ticketing system to send notifications to end-users when tickets progress. 
  • Broadcast updates: Deliver automatic updates to relevant groups about maintenance, policy changes and other key information. 
  • Integrated messaging: Leverage our native app to communicate directly within Microsoft Teams to reduce task switching and lower response time. 

Maximize Business Productivity  

Reduce downtime with streamlined incident management   

  • Ticketing priorities: Develop automatic priority lists to flag the most important tickets and ensure faster resolution. 
  • Automatic ticket routing: Create predetermined approval chains to remove bottlenecks and make life simpler for every stakeholder. 
  • Ticketing analytics: Generate actionable insights about ticketing usage and tech performance to improve IT ROI over time.
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Enhance Employee IT Experience  

Deliver best-in-class service with automated IT ticketing   

  • Self-service platform: Empower employees to resolve their own issues and reduce ticket queues with custom, on-demand learning resources and sophisticated chatbots.  
  • Centralized ticketing: Enable employees to issue tickets via the Microsoft Teams App or using Deep Links embedded in SharePoint to minimize disruptions. 
  • Service catalogs: View all request types and issue the right ticket with confidence.
What Clients Say
About Us
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"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."
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Aaron Corney
Service Desk Manager, Lancom Technology
5/5
"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."
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Nick Moran
Evolve IT
5/5

"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."

— Aaron Corney, Lancom Technology

"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."

— Nick Moran, Evolve IT

Want to See How It Works? 

Access our FREE on-demand ITSM and IT help desk webinars to look at how you can revolutionize your ticketing processes.

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Transform Your Internal IT Ticketing System with DeskDirector   

Track KPIs, accelerate resolutions and elevate employee experience using smart automation and unique integrations. Want to explore how it could empower your organization? 

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