ITSM Glossary of Key Terms - DeskDirector

Business Process Automation (BPA) - DeskDirector

Written by Warwick Eade | Jun 22, 2022 9:01:50 PM

What is Business Process Automation (BPA)? 

Business process automation, sometimes called digital transformation, is the automation and streamlining of important company processes and operations. This ensures that tasks associated with running the day-to-day operations of a business are done automatically. BPA might include email automation, automatic report generation, cloud automation, and more, usually done through low-code and no-code methodology. 

The automation of enterprise tasks started in the 1960s, but BPA really started to pick up steam in the 1990s and early 2000s. 

Why Does it Matter? 

Effectively managing business processes through automation is the best way to keep up with the speed and magnitude of digital transformations. Businesses are all looking to save money and time, and streamlining operation by implementing BPA is a proven way of doing both.