The Business Process Framework (also known as eTOM) is a classification system of key processes required to run a service-focused business. The TM Forum initially created eTOM for telecommunication service providers in 1988. (The TOM stands for Telecom Operation Map). The modern version of eTOM was first published in 2001 and has been updated periodically through 2014.
Facilities management (FM) deals with the logistics and operations of a particular commercial space, such as a factory, apartment building, etc. Facilities managers are tasked with creating an environment that’s compliant, safe, and comfortable for those who use the facilities.
Microsoft Operations Framework (MOF) was created in 2008 to help IT professionals achieve reliable, supportable, and cost-effective services from Microsoft products. It combines best practices, principles, and procedures for IT governance and management. MOF is open-sourced, so any organization can use it.
Control Objectives for Information and Related Technology (COBIT) is a widely recognized written framework for IT governance and management within businesses. First introduced by the Information Systems Audit and Control Association (ISACA) in 1996, COBIT was last updated in 2012 and has evolved from a roadmap for navigating the ever-changing IT landscape to a set of techniques and best practices for bridging the gap between risk, information, and technology management.
ITSM stands for Information Technology Service Management. It is the umbrella term for everything that an IT team does to organize the way it delivers its services to internal or external clients.
The IT Infrastructure Library (ITIL) provides best practices for implementing IT Service Management ( ITSM) by establishing set processes and checklists that help a business develop an effective strategy.
A large piece of the IT puzzle is IT business management (ITBM). This refers to how wider business operations can be handled through an IT lens, which helps align IT operations with wider business strategy.
IT operations management (ITOM) deals with the administration and application of all technology within an organization. ITOM is concerned with the internal aspects of IT and its below-surface infrastructure.
IT service automation takes IT actions and operations and automates them, effectively streamlining service processes.
Digital transformation is the overarching term for when a company adopts new tools and technologies.
