Improve client relationships with an intuitive customer portal, ticket visibility, and easy communication.

Save tech teams time with IT automation, approvals, and ticket triage so they can meet critical KPIs.

Keep money in the business by automating tasks, boosting response times, and driving client retention.

Automate Tasks

Standardize your processes and move your operations faster with DeskDirector’s IT automation.

Advanced Forms
Collect relevant information instantly by including inline forms within your ticket, plus introduce dynamic forms for automatic personalization and updates.
Automated Approval Request
Ensure the right stakeholders sign off on tickets with custom approval roles for support request types, default approvers, or specific ticket groups.
Smart Tickets & Macros
Automate specific actions within a ticket, create rules, and trigger workflows to route tickets or send instructions to your techs.

Streamline Communication

Improve clarity and keep communication lines open with helpful client portal features.

Automated Email Notifications
Send automatic email notifications informing clients of ticket status. Add a personal touch with the email template engine.
Live Chat
Empower clients to talk to your team when they need to. Enable live chat so customers can ask direct questions without submitting a formal request.
Broadcast
Instantly inform all users of urgent news and updates such as system maintenance, personnel changes, policy shifts, outages, and more.

DeskDirector provides unmatched personalization, insight, and resources that create a standout customer experience.

Custom Branding
Make your customers feel at home in your MSP client portal. Use the customizable branding features to blend it with the client’s existing ecosystem.
Analytics
Get detailed insights into the customer experience with analytics dashboards—leverage actionable data points like portal usage, service analytics, and activity.
Resource Library
Encourage customers to stay educated and informed with the built-in resource library where you can publish newsletters, updates, and learning content.