Flat monthly pricing, so no matter how much your team grows, there won't be any surprises
Per agent pricing, so as your team grows, you pay more and more
Live chat, a robust customer service portal, and a comprehensive Knowledge Base makes contacting Support easy
Some users suggest that Zendesk lacks a helpful customer support suite, especially given the price point
Flexible functionality, easy integrations, and clear reporting and analytics ensure DeskDirector fits right into your eco-system
Limited functionality , a lack of comprehensive analytics, and a complex UI make for a weaker experience for end users
Once setup has been completed the interface is bulletproof, easy to navigate, and intuitive for end users.
Fantastic product! This software offers easy access for ticket logging with clear instructions on what information is needed.
DeskDirector is great for us because we can provide each of our customers with a personalized portal. The forms that can be created provide so much flexibility and makes getting the right information from our customers so much easier.
DeskDirector is our hardest working team member, providing value every day to our customers and internal staff.
DeskDirector provides a superior customer portal experience.
