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#1 Enterprise Service Management Software

Elevate IT Service Across Your Entire Organization 

Optimize and streamline organizational processes beyond IT to improve your business’s service delivery. Automate repetitive tasks, enhance interdepartmental visibility and boost productivity across every department.  

  • 4x faster ticket resolution
  • 20% more customer satisfaction
  • 10% higher IT ROI
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Trusted by 2,000+ Teams:

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Align Every Department Around Your Business Objective    

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Enhance Visibility

Remove data silos and gain a full overview of IT systems and processes in every department.

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Boost Productivity

Optimize IT processes in every department, from HR onboarding to legal document searches.

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Maximize ROI

Make data-driven decisions to elevate IT usage in every department and generate more value from technology.

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Remove Manual Effort for End-Users and Techs  

Empower your teams with more time to focus on strategic goals with intelligent IT automation tools. 

  • Simplify ticket creation: Use custom forms and automatically generate tickets from Microsoft Teams messages to save employees time and effort. 
  • Automate ticketing workflows: Categorize tickets into groups to create nuanced triggers and rules that automatically route tickets. 
  • Accelerate ticket resolutions: Automate approvals and ticket priorities to ensure essential issues are handled faster and downtime is reduced. 
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Centralize and Improve IT Service Delivery 

Enable seamless communication in the platforms your employees spend most of their time. 

  • Increase IT transparency: Deliver instant internal updates on ticket status changes and IT system information to keep everyone on the same page. 
  • Enhance communication: Use live chat and integrated ticketing with Microsoft Teams to enable easy real-time communication about IT processes.  
  • Standardize service: Automatically embed SOPs within every ticket based on its group and type to ensure techs deal with requests in a uniform manner. 

Scale IT Services with Zero Friction 

Deliver IT service across your organization regardless of size and the speed of your growth. 

  • Empower end-users: Create a self-service knowledge hub to lighten the load on your techs and enable employees to resolve their own IT issues. 
  • Improve IT efficiency: Leverage a range of intelligent automation tools to reduce your tech staffing needs, avoid extra costs as you scale and enhance overall IT ROI. 
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Expand the Impact of Technology on Your Organization   

Use process automation and improved ticketing to empower every department. 

  • Increase collaboration: Help users from across the organization understand the potential of IT automation and implement solutions to meet their goals. 
  • Generate business insights: Use pre-built dashboards, custom reports and user feedback to understand the impact of IT, improve your service and deliver value across every department. 
What Clients Say
About Us
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"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."
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Aaron Corney
Service Desk Manager, Lancom Technology
5/5
"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."
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Nick Moran
Evolve IT
5/5

"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."

— Aaron Corney, Lancom Technology

"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."

— Nick Moran, Evolve IT

Want to See How It Works? 

Access our FREE on-demand ITSM and IT help desk webinars to look at how you can revolutionize your ticketing processes.

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Reimagine the Role of IT in Your Business with DeskDirector    

Leverage intelligent ticketing automation, centralized data and a range of unique integrations to deliver unparalleled enterprise service management (ESM). 

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