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DeskDirector + Microsoft Power Automate (Flow) Ticketing System Connector

High-Performance Business Workflows

DeskDirector’s premium Power Automate connector delivers unrivaled workflow performance and service experience.

Microsoft Power Automate (Flow) clients can pair the app’s extensive automation and business logic capability with DeskDirector’s holistic ticketing system to elevate services and processes.

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Enhance IT Automation with
DeskDirector + Microsoft Power Automate (Flow)

IT automation

Automate Repetitive Tasks

Achieve maximum efficiency by automating repeatable tasks and processes.

workflow automation

Engineer Optimal Workflows

Enable your teams to write their own business logic and customize workflows.

ITSM software

Organize Cross-Department Tickets

Streamline your ticket process to keep end-users happy and meet top KPIs.

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Ignite Business Growth with Intelligent Automation 

Ace IT Automation with the DeskDirector + Power Automate Connector

  • Pre-Built Automations: Microsoft Power Automate (Flow) users can access DeskDirector’s pre-built automations for quick, out-of-the-box workflows and approvals. 
  • Custom Automations: Combine customizable automations from Power Automate (Flow) with DeskDirector’s robust ITSM ticket system for flawless ticket routing and workflow functionality.  
  • AI-Enhanced Workflows: Bring AI-powered automation to your ITSM. Build tailored AI models in Power Automate (Flow) to support fast ticket resolutions in DeskDirector. 
Forms
IT Automation

Effortless Integrations for Efficient Operations

  • Connect in the Cloud: Through APIs and webhooks, DeskDirector's cloud-based platform enables seamless connectivity with applications like Power Automate to facilitate workflow fluidity and higher productivity.
  • Leverage low-code tools: DeskDirector ticketing and Power Automate workflows offer an intuitive drag-and-drop interface, enabling your entire team to create and modify workflows with ease, elevating operational agility and efficiency.
  • Unlock Insights: Use Power Automate's Process Advisor to transform data into actionable insights. Visualize processes, track data, and assess ticket trends to drive strategic decisions, eliminate bottlenecks, and improve performance.

Centralize Your Ticketing Setup with DeskDirector + Power Automation 

  • Internal Messaging: The Power Automate (Flow) connector allows internal messaging through Microsoft Teams, even while using the DeskDirector ticketing system. 
  • Automated Status Updates: Send automatic email notifications informing clients of ticket status. Add a personal touch with DeskDirector’s email template engine. 
  • Task Lists: With the premium connector, users can embed SOPs into tickets, create system templates, attach documentation, and send instructions to service reps. 
Task Lists
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"DeskDirector is our hardest working team member, providing value every day to our customers and internal staff."

— Aaron Corney, Lancom Technology

"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business."

— Nick Moran, Evolve IT

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Automate workflows

Premium Connection, Impeccable ITSM

  • Automate the Repeatable: Run hundreds of automations, workflows, and approvals simultaneously. Use pre-built automations or customize your own.
  • Streamline Communication: Seamless communication between apps through internal Teams messaging, ticket updates, and end-user live chat.
  • Standardize Processes: Embed SOPs, documents, and instructions directly in tickets, plus track and analyze data with the Microsoft Process Advisor.

Unlock Superior Business Automation with the Premium Connector

Expand your automation capability and boost your service offerings with DeskDirector and Microsoft Power Automate (Flow) ticketing. Get your connector today to experience unparalleled efficiency.  

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